Knowledge Base

Home Care Package16 Articles

• Aged Care: I have a Home Care Package. Can I select a care worker off the Mable website and have my provider pay for the care? Read Article
• Do you have aged care packages available? Read Article
• What can I do if my aged care package provider won’t let me use care workers through Mable? Read Article
• I am agency managed, can I use the workers on the Mable platform? Read Article
• Can I work with Mable if I have other providers I already work with? Read Article
• Aged Care: Does my provider have to agree to let me use workers on Mable? Read Article
• Aged Care: Will the service providers waive their admin fees if I use Mable? Read Article
• Aged Care: My package provider says that if we want to go with Mable the staff member will have to sign a sub-contract agreement with them. Is that true? Read Article
• I have government funding and need to be invoiced – how do I complete my Payment Details? Read Article
• Accessing government-funded home care Read Article
• Home Care packages: what’s a good deal? Read Article
• Getting started with Home Care Packages Read Article
• Making the most of your Home Care Package Read Article
• How you can double the hours of care with your current Home Care Package Read Article
• 5 questions to ask to get the most out of your Home Care Package Read Article

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Hiring a Support Worker6 Articles

• What is an offer? How do I accept an offer? Read Article
• How to contact and hire a care worker on Mable Read Article
• I want to hire a care or support worker who does not have qualifications and train them myself. Is this possible? Read Article
• What if I want to employ a care worker? Read Article
• The NDIS told me that I need a service agreement with each support worker that I hire. Is this true? Read Article
• LGBTI Inclusiveness Read Article

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NDIS11 Articles

• Are you registered with the NDIS? Read Article
• Can I use my NDIS or other disability funding to pay for a support worker I find on Mable? Read Article
• What can I do if my disability support provider won’t let me use care workers through Mable? Read Article
• I am agency managed, can I use the workers on the Mable platform? Read Article
• Can I work with Mable if I have other providers I already work with? Read Article
• I have NDIS funding. What is the first thing I need to do to get started? Read Article
• I thought that if you were NDIS-managed that you had to use registered providers? I didn’t think that Mable was a registered provider? Read Article
• I have government funding and need to be invoiced – how do I complete my Payment Details? Read Article
• How do I ensure I don’t charge fees above the NDIS cap rates? Read Article
• How can I use NDIS funding? Read Article
• The National Disability Insurance Scheme (NDIS) Read Article

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Training Video4 Articles

• How do I sign up as a client on Mable? Read Article
• How to find a care worker on Mable Read Article
• How to contact and hire a care worker on Mable Read Article
• How do I manage my timesheets on Mable? Read Article

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Finding Support Workers8 Articles

• How are disputes resolved? Read Article
• How does the registration process for Care Workers work? Read Article
• How do I sign up as a client on Mable? Read Article
• What is different about Mable? Read Article
• What does Mable do? Read Article
• How to find a care worker on Mable Read Article
• How can I find a care worker who shares my cultural background? Read Article
• Can I bring my own care or support worker? Read Article

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Care & Support/Services3 Articles

• What level of support does Mable offer? Read Article
• What services are offered by care workers on Mable? Read Article
• Is there a minimum time for shifts? Read Article

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Resources5 Articles

• Where should I go if my child has been diagnosed with a disability (under 6 years old)? Read Article
• How do I delete my account on Mable? Read Article
• How can I get the most out of my home care package? Watch our information video! Read Article
• How to change home care providers Read Article
• Glossary Read Article

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Peace of Mind10 Articles

• Do you let anyone become a care worker on Mable? Read Article
• What if my care worker requests information from me that is unrelated to the care I require, for example, financial information? Read Article
• What will you do with my credit card details? Read Article
• What will you do with my personal information? Read Article
• What about insurance? Read Article
• Why does my account need to be verified? How do I verify my account? Read Article
• Am I insured if my support worker drives me in their Car? Read Article
• Group Professional Indemnity Read Article
• The Group Combined General Liability Read Article
• Group Personal Accident Read Article

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Feedback1 Article

• What if I have feedback about the service I’m receiving? Read Article

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Payment12 Articles

• How do clients pay care workers for their care? Read Article
• How much does Mable cost? Read Article
• What if I want to pay cash? Read Article
• How do I dispute charges made to my credit card? Read Article
• Can I use my NDIS or other disability funding to pay for a support worker I find on Mable? Read Article
• What if a client or care worker suggests scheduling care and making payment outside Mable to avoid paying Mable’s fees? Read Article
• Do clients confirm that a care worker has actually provided the services? Read Article
• How do care workers get paid? Read Article
• How do I change my payment details? Read Article
• How do I manage my timesheets on Mable? Read Article
• I have government funding and need to be invoiced – how do I complete my Payment Details? Read Article
• Getting Started with Home Care Packages Read Article

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• Getting Started with Home Care Packages Read Article

Training Video5 Articles

• How to respond to potential clients Read Article
• How do I submit a session to my timesheet? Read Article
• How do I become a care worker on Mable? Read Article
• How do I send an offer? Read Article
• Beginners Guide Mable (Video) Read Article

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Training Resources4 Articles

• Training Resources for Care Workers Read Article
• Independent Support Worker Guide Read Article
• Safeguards – Doing it right Read Article
• Get started by downloading our care worker resources Read Article

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Creating a Profile9 Articles

• How do I get a police check? Read Article
• How do I become a care worker on Mable? Read Article
• How do I delete my profile on Mable? Read Article
• What qualifications do I need? Read Article
• Who can I use as a reference? Read Article
• When will my profile be approved? Read Article
• How to write a good (concise) bio – do’s and don’ts Read Article
• Why do I need an ABN? Read Article
• How to create a winning profile Read Article

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Working on the Platform28 Articles

• Do I need an ABN? Read Article
• How do I obtain an ABN? Read Article
• How are disputes resolved? Read Article
• How are taxes handled? Read Article
• Am I able to perform services I’m not qualified for? Read Article
• What if my client wants to employ me? Read Article
• I can’t attend a shift for my client. Can I get a friend to cover this? Read Article
• Why are care worker response times displayed? Read Article
• Do I need to wear a uniform? Read Article
• How do clients provide feedback? Read Article
• What are my obligations if I’m working for myself? Read Article
• What should I write in my shift notes? Read Article
• How do I ensure I don’t charge fees above the NDIS cap rates? Read Article
• Setting professional boundaries Read Article
• How do I download Mable’s mobile app? Read Article

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Templates6 Articles

• NPS MedicineWise Medicines List Proforma Read Article
• Your Client’s Profile Proforma and Care Plan Template Read Article
• Checklist for manual handling of people Read Article
• Home visiting guide and risk assessment Read Article
• Charter of Care Recipients Rights – home care Read Article
• How do I download my personalised business cards and flyers? Read Article

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Getting Clients8 Articles

• How to respond to potential clients Read Article
• How to perform well in interviews Read Article
• Do I need to respond to all messages and posted jobs? Read Article
• How to add additional suburbs to your profile Read Article
• How much should I charge? Read Article
• How do I get clients? Read Article
• Does Mable offer references? Read Article
• What to charge? Setting your rates for your care business Read Article

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Marketing7 Articles

• Five ways to market yourself on Facebook Read Article
• How can I update Facebook and LinkedIn to display that I am a care worker using the Mable platform? Read Article
• Can I use Mable’s logo when marketing my care services? Read Article
• How do I download my personalised business cards and flyers? Read Article
• How to create a Facebook page to promote your business Read Article
• How you’re ranked in search results Read Article
• Looking for a way to grow your business on Mable? Read Article

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Peace of Mind9 Articles

• What will you do with my personal information? Read Article
• Am I covered by insurance? Read Article
• How do you ensure the safety of care workers online? Read Article
• How do I report abuse or neglect of vulnerable people? Read Article
• What steps can I take to remain safe when first meeting a client? Read Article
• Tax, super and insurances: what you should know Read Article
• Group Professional Indemnity Read Article
• The Group Combined General Liability Read Article
• Group Personal Accident Read Article

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Payment10 Articles

• How do I work out my tax? Read Article
• What if the client cancels an appointment? Do I still get paid? Read Article
• How long will it take for me to receive payment from a client? Read Article
• As a care worker, how do I know I’ll be paid by the client? Read Article
• How much do I get paid? Read Article
• How do I charge for travel time? Read Article
• How do I complete my tax return? Read Article
• How does superannuation work? Read Article
• Do I need to register for GST? How does it work? Read Article
• When do I get paid? Read Article

Duty of Care2 Articles

• Can Mable provide copies of a care worker’s police check, references, qualifications and insurance certificates? Read Article
• Do you keep a register of police checks for renewal? Read Article

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Training Video2 Articles

• How to be a coordinator on Mable Read Article
• How to be a Mable administrator for your organisation Read Article

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Benefits4 Articles

• What are the benefits for service providers to use the Mable platform? Read Article
• Group Professional Indemnity Read Article
• The Group Combined General Liability Read Article
• Group Personal Accident Read Article

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Managing Clients1 Article

• How to help your clients find and attract care workers on Mable – coordinators guide Read Article

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Payment1 Article

• What payment options are available for organisations? Read Article