As of 27 February 2017, your Home Care Package is portable. This means you have the freedom to choose which provider holds your funds.
If you aren’t happy with the services from your current provider, or they won’t allow you to hire workers directly through Mable, you can contact us about changing providers.
Mable is not an approved provider, but we are working with a range of existing providers to make sure that our users are able to move to a provider that gives them a better deal. This means having reasonable administration and case management fees, and allowing clients to choose their own care workers through Mable.
Please get in touch on 1300 73 65 73 to discuss your options.