With the NDIS rolling out across Australia, this brings significant change for people with disability and the disability sector. Until now, the government has provided or funded services directly to people with disability. The government is now providing individualised funding for people with disabilities through the NDIS. As a result, people with disability will be responsible for buying products and entering into contracts and services agreements with service providers.
This will be a new experience for many of the people you are supporting. They may not have developed the skills and confidence necessary to make informed decisions in this marketplace. Therefore, it is your responsibility to know about your clients’ consumer rights, for their protection as well as your own.
Fair Trading, in collaboration with the Australian Competition and Consumer Commission (ACCC), is providing a community education project on what protective actions individuals can take to protect themselves, including what to look out for and how to complain if something goes wrong.
Fair Trading and ACCC resources include:
- This Easy English Guide explains consumer rights clearly, including numerous pictures. This guide is suitable for consumers with an intellectual disability.
- Available in Braille. Contact Fair Trading for a copy.
- Available in Spanish, Italian, Greek, Arabic, Hindi, Vietnamese, Chinese and Tagalog/Filipino.
- Gives a brief overview of consumer rights for consumers with disability.
- Available in a range of accessible formats online.
- An educational, animated video for consumers with disability (Easy English) that is clear and easy to understand.
- It has been prepared with the assistance of consumers with disability.
- An educational, animated video for consumers with disability
- Aims to help consumers with disability make informed purchasing decisions and understand consumer rights under the Australian Consumer Law.