I have government funding and need to be invoiced – how do I complete my Payment Details?

If you have NDIS or state-based funding, or would like to use an existing Home Care Package towards hiring a worker on Mable, you can choose to pay by invoice.

To verify your invoicing arrangements, please email confirmation of your funding to info@mable.com.au. The document that should be provided depends on the type of funding you want to use:

Self-Managed NDIS Funding

Please provide a copy of the page in your NDIS plan that confirms your funding is self-managed. This should be emailed to info@mable.com.au. For example:

  • The cover letter from the NDIA which advises you have been approved for self-management, or
  • The section in your budgets table which confirms how the supports will be paid: “NDIS will pay me directly for these supports”

Once you have provided the relevant document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.

After you have hired a worker, Mable will invoice you directly each week for any timesheets that have been approved in the previous week (7-day payment terms). You can use the invoices to claim from the NDIS portal. Once you have transferred the funds to Mable, we will process the payment to your support worker/s within two business days.

Plan-Managed NDIS Funding

Please provide email confirmation from your Plan Manager which states that your funding is plan-managed through their organisation. This should be emailed to info@mable.com.au:

  • Email from your Plan Manager which confirms they will pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.
  • If your Plan Manager is unable to provide confirmation, a copy of your monthly statement from them (or similar document) which confirms they are your current plan manager.

Once you have provided the relevant document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.

After you have hired a worker:

  • Mable will invoice your Plan Manager each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • If your Plan Manager requires your approval before paying invoices, we will invoice you directly. You will need to pass these invoices on to your Plan Manager
  • Once we have received payment from your Plan Manager, we will process the payment to your support worker/s within two business days

Agency-Managed NDIS Funding

There is an organisation Mable is partnered with who can act as a financial intermediary on behalf of NDIA-managed clients in NSW.

If you are interested in finding out more, please email us at info@mable.com.au or call us on 1300 73 65 73.

Home Care Package Funding

Please provide email confirmation from your Home Care Package Provider which states that your funding is managed through their organisation. This should be emailed to info@mable.com.au:

  • Email from your Home Care Package Provider which confirms they will pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.

Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.

After you have hired a worker, Mable will:

  • Invoice your Home Care Package Provider each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • Once we have received payment from your Home Care Package Provider, we will process the payment to your support worker/s within two business days

State Based Disability Funding – Self-Managed

Please email us a document confirming that your state-based funding is self-managed. For example:

  • A letter from the relevant state-based authority or a monthly summary document/similar

Once you have provided the document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.

After you have hired a worker, Mable will invoice you directly each week for any timesheets that have been approved in the previous week (7-day payment terms). You can use the invoices to claim from your relevant state-based authority. Once you have transferred the funds to Mable, we will process the payment to your support worker/s within two business days.

State Based Disability Funding – Financial Intermediary

Please have your financial intermediary email us confirming that they can pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.

Once you provide the confirmation, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.

After you have hired a worker:

  • Mable will invoice your financial intermediary each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • Once we have received payment from your financial intermediary, we will process the payment to your support worker/s within two business days

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