How do clients pay care workers for their care?

Mable collects payment from clients on behalf of care workers. Clients can make payments via:

Credit/Debit Card: This is the most common method of payment and can be set up online. After you approve the care worker’s timesheets, the cost of the care plus the 5% Mable client service fee will be charged to your nominated credit card.

Direct Debit from a Bank Account: Payment can be direct debited from a nominated account after the care worker’s timesheet is approved. A completed direct debit authority form will need to be uploaded to your account and then verified. The form can be downloaded in the Payment Details section of your profile.

The following payment options can be set up by calling 1300 73 65 73 or emailing info@mable.com.au:

Invoice: Service providers, and in some cases individuals who are self-managing or plan-managing government funding, have the option to pay by invoice. The platform generates invoices in the name of the care worker, with their ABN.


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