After a care worker completes a session for you, they will submit a timesheet for your approval via the Mable platform. This video is about how to view and approve sessions on your timesheet.
Step one: When the care worker submits a session to your timesheet, you will receive an email to notify you of this. Log in to your account on www.mable.com.au to view your timesheet.
Step two: Once you are on your dashboard, click ‘timesheet’ – you will see that the session submitted by the care worker is pending your approval.
Step three: If you click the ‘view’ button, you will be able to see the details of the session including the start time, the end time, the calculation and any shift notes completed by the care worker.
Step four: Once you have reviewed the session on your timesheet, you can either ‘approve’ or ‘reject’ the session. If you ‘approve’ the timesheet then you will be charged via your selected payment method. If you ‘reject’ the session, the care worker will be notified of this. You will then be able to discuss with them why you have rejected the session and ask them to send it again.
Step five: If you ‘approve’ the session on your timesheet, it will appear under ‘approved sessions’ and will show that payment is pending. Once Mable has received payment from you for this session – whether by credit card, direct debit or, for organisations, payment of the care worker’s invoice – then payment will be forwarded to the care worker. Once payment has been made, it will say ‘paid’ in both your and the care worker’s timesheet.
Step six: You can view the shift notes at any time as well as the invoice associated with the session. It is important to remember that you have 24 hours to approve or reject the session in your timesheet. If you don’t do anything within the 24 hour period, it will consider the session approved, so that the care worker can be paid on time.