Here’s how you can sign up as a client on Mable.
Step one: Go to www.mable.com.au
Step two: Click ‘sign up’ on the top right-hand corner of our homepage
Step three: To start off, we’ll ask you whether you are seeking support for yourself or someone else. We’ll also ask a few simple questions so we can identify the needs of the person seeking support to help them get connected to the right support, including age, location and how often they would like support.
Have a think about people from your community who could support you, such as friends, neighbours, existing or past workers, gardeners and therapists or anyone with whom you share a common interest or passion. You can provide their name and email address to invite them to join your personalised support team via Mable, and we’ll send them information about becoming an independent worker. If they accept your invitation, we’ll even fast track their approval which is subject to strict checks, so you can get started with them sooner.
Lastly, select the preferred funding type and enter your name and email address. We’d also love for you to tell us how you discovered Mable.
You’ve just created your very own profile on Mable! But, before you can start organising support from workers on Mable, there is a little more information we need.
Step four: In your account details, you will need to enter information about you, including your gender, birth date, a contact number, your address and details about what type of support is needed.
Step five: The next step is to let us know who is seeking care and support – this may be you, a family member, friend or neighbour.
Before you can start connecting with support, we’ll need some further details about the person requiring support. Here, you can add their personal details, contact details, information about allergies or medical details and the address where support will be provided.
Step six: To ensure your safety and wellbeing while using Mable, we ask you to enter the details of a trusted emergency contact. You may also want to enter further information in case an emergency occurs, and you can choose to share this with particular contacts by clicking the toggle.
Step seven: Lastly, you’ll need to enter your debit card, credit card, NDIS or home care package details. These details will ensure your support worker or workers are paid.
If you have an NDIS plan, you have the option of uploading your plan at this step. If you choose not to, one of our friendly Customer Support Specialists will call you to help you through this process.
If you have a home care package, you’ll need to select your funding source, upload a letter from your service provider and enter your provider’s invoice number. Or, if you don’t have a service provider, the Mable Team can help you find one that’s right for you.
Step eight: If you’d like to pay privately with a credit card, simply enter your card details. Or, if you’re using a debit card, enter your details and upload a signed direct debit form. Once the Mable Team has verified your funding or received a valid method of payment, you can begin organising support with a worker on Mable.
Remember, signing up to Mable to search and connect with workers is free. We simply add a 5% client service fee to the rate that is negotiated between you and your independent support worker.
Step nine: You can return to your profile on Mable at any time to add more details about yourself, including information about your household and your social or medical needs. If you ever need assistance finishing your profile, the Mable Team is here to help. You can get in touch with us on 1300 73 65 73 or contact us at firstname.lastname@example.org.
Please note: You will not be able to book in a support worker until you provide us with payment details. Our payment options include direct debit, credit card or invoices (for organisations only).
If you need any assistance please do not hesitate to call our customer care team on 1300 73 65 73.