What if I have feedback about the service I’m receiving?

Transparent feedback is an important part of maintaining quality of care and helping clients make the right choices when they engage a care or support worker.

Clients can rate their experience of the care workers they have engaged via Mable; overall, through a 5-star rating system, or by submitting a review of their care worker. This is done through the ‘Provide Feedback’ button under My Care Workers, or in the Inbox.

This feedback then forms part of a care worker’s profile, helping other clients with choice, whilst promoting the great work carried out by individual care workers. By celebrating the great work on the platform, you can help to create a more fulfilling experience for your care or support worker, which means a better care experience for everyone.

Should you ever have a serious concern about a care worker or the care you are receiving, please discuss this immediately with family members, your chosen representative or by making a call to the Mable team on 1300 73 65 73. Alternatively, you can also choose to make an anonymous call to the Health Care Complaints Commission (www.hccc.nsw.gov.au) on 1800 043 159.

If you have any questions in relation to this, contact our customer care team. 


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