After you have discussed and agreed the rates, services and schedule with a care worker, they will send you an offer which outlines all of these details. The offer must be accepted before the care worker can begin working. If an offer has not been sent and accepted, the care worker is not covered by insurance for any work that they do.
You will receive a notification when a care worker has sent you an offer. To view the offer and accept, log in to Mable, go to your inbox and open the conversation with the care worker who has sent you the offer. An offer can also be rejected, for example, if the times agreed upon are incorrect.
Why can’t I accept an offer?
You will not be able to accept an offer until you have completed your profile on Mable, including emergency contact information and payment details. This is to protect both clients and care workers.