Mable collects payments from clients on behalf of care workers. Organisations can make payments via:
- Credit Card or Pre-Paid Debit Card: When your client accepts an offer from a care worker, and the care worker’s timesheets are approved, the cost of the care is deducted from the client’s nominated credit card. The amounts charged are based on the hours approved in the timesheet and the hourly rate agreed with the Care Worker, plus the 5% Mable Client Service Fee. Pre-paid debit cards can also be used on the Mable platform.
- Direct Debit from a Bank Account: Payment can be direct-debited from a nominated account after the care worker’s timesheet is approved. A direct debit authority form must be completed and verified by us before this method of payment can be processed. The form can be found in the Payment Details section of your client’s profile.
- Pre-payment using Electronic Funds Transfer: An organisation can pre-pay a specified amount of money into their client’s Mable account. Once a care worker’s timesheet has been approved, the charge is deducted from the remaining balance in the account. When the account reaches $0, another pre-payment can be made. To set up this method of payment call us on 1300 73 65 73.
- Invoice: Service providers, and in some cases individuals who are self-managing government funding, have the option to pay by invoice. The Mable platform generates an invoice on behalf of the care worker using their ABN. Invoices are issued weekly with 7-day payment terms, to ensure care workers are paid promptly. To set up this method of payment, call us on 1300 73 65 73.